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Hotel Indigo Florence
REVIEWS
Guest Reviews
Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.
Ratings summary
Overall Experience
4.3
/
5
Rating breakdown 174 reviews
5 Stars
120
4 Stars
23
3 Stars
8
2 Stars
10
1 Star
13
based on 174 reviews
141 out of 16884%recommend this property.
Staff and Service
4.4
/
5
Room and Comfort
4.3
/
5
Value
4.1
/
5
Room Cleanliness
4.5
/
5
Sleep Quality
4.3
/
5
Reflects Neighborhood
4.2
/
5
Design was Refreshing
4.6
/
5
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Product ReviewsWrite a review
Excellent Well Situated New Hotel
Overall Experience
5.0
/
5
PostedMarch 7, 2025
Share:
Age:65 or Older
Traveler Type:Leisure
Check Out Date:2025-03-06
Reason for Visit:Tourist
Next Destination:Vienna
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
When looking for somewhere to stay for a short break in Florence I wasn't aware that there was an IHG hotel that had recently opened. So when I started looking for a hotel near the centre and close to the T2 tram line from Florence Airport I found this Indigo just off the line and last stop before the Railway Station. A very short walk.
I like the Indigo type hotels from this chain and this is no exception. Check in was easy and the staff very efficient. One in particular (I couldn not see his name but he had a Trainee badge on) went that extra mile to inform us about the hotel, our room and the areas of Florence to visit for Tourism, Shopping and Food even recommending a few good eateries.
The room was quite spacious with all the expected facilities. The bed was extremely comfortable and the shower was a walk in type. Toiletries were good. Everything was kept very clean. We even had a nice view out the front of the hotel.
Breakfast was very good with a selection of hot dishes and big selection of cold cheeses, meats and fruits etc. The staff were helpful (Teapots and milk requests) and efficient with fresh replenishments regularly.
It is rare these days to come across a hotel where all the staff give you a smile.
The room was quite spacious with all the expected facilities. The bed was extremely comfortable and the shower was a walk in type. Toiletries were good. Everything was kept very clean. We even had a nice view out the front of the hotel.
Breakfast was very good with a selection of hot dishes and big selection of cold cheeses, meats and fruits etc. The staff were helpful (Teapots and milk requests) and efficient with fresh replenishments regularly.
It is rare these days to come across a hotel where all the staff give you a smile.
We would not hesitate to stay here again should we visit as it is close to the rail station (flights to Pisa) and the connection to Florence Airport.
Using our own walking pace we found we could get to the Duomo Area in just about 10 minutes
Additionally Binomio Restauirant -
Located to the side of but part of the Indigo Hotel this is a lovely restaurant which is probably so new that it does not register on many searches.
We had not booked but this was no problem. Service was impecible and Emanuelle was fantastic explaining choices on the menu. However when it came to wine choices he was at the top of his game. Excellent local choices from little know areas. His descriptions, unlike some places, did not lead to more expensive choices which was appreciated.
The menu is Florentian/Tuscan in dishes but quite varied. The Chefs gift of a small beef tartar with avacado puree was a complete eye opener.
We had not booked but this was no problem. Service was impecible and Emanuelle was fantastic explaining choices on the menu. However when it came to wine choices he was at the top of his game. Excellent local choices from little know areas. His descriptions, unlike some places, did not lead to more expensive choices which was appreciated.
The menu is Florentian/Tuscan in dishes but quite varied. The Chefs gift of a small beef tartar with avacado puree was a complete eye opener.
We wish this restaurant much success in the future.
Note - the attached Cocktail Bar is good (check out the size of the Negroni bottle).
Check Out Date:2025-03-06
Reason for Visit:Tourist
Next Destination:Vienna
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members
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Posted byHotel Staff
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onMarch 10, 2025
Dear Neils,
Thank you so much for your detailed and thoughtful review! We are truly delighted that you had such a positive experience at Hotel Indigo Florence and that our location, service, and amenities met your expectations.
It’s wonderful to hear that you enjoyed our convenient position near the T2 tram and railway station, making it easy to explore Florence. We’re also thrilled that you appreciate the Indigo brand, and we’re proud to be part of this unique collection of hotels. Your kind words about our team mean a lot to us, especially your recognition of the trainee who went the extra mile to ensure you had all the information needed for a memorable stay.
We're glad you found your room spacious, comfortable, and well-equipped, and that our breakfast selection and service added to your overall experience. Providing warm hospitality with a smile is something we take pride in, and it's rewarding to hear that you noticed this throughout your stay.
As a valued Platinum Elite member of IHG One Rewards, we sincerely appreciate your loyalty and trust in our brand. Your continued support means the world to us, and we hope to welcome you back for another fantastic stay in the future.
Thank you also for your kind words about Binomio Restaurant—our team, including Emanuele, will be delighted to hear your praise. We’re glad you enjoyed the local wine selection, the delicious dishes, and the impeccable service. We’ll be sure to share your compliments with the entire restaurant and bar team.
We look forward to welcoming you back to Florence soon!
Best regards,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Lovely location and atmosphere
Overall Experience
5.0
/
5
PostedMarch 5, 2025
Share:
Age:35-49
Traveler Type:Business
Reason for Visit:Business
Next Destination:Pisa, Italy
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
The location exudes a charming and inviting atmosphere, complemented by the exceptional quality of the treatments offered.
Reason for Visit:Business
Next Destination:Pisa, Italy
ProsRoom Cleanliness, Location, Amenities, recognition for ihg rewards club members, Bar
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Posted byHotel Staff
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onMarch 7, 2025
Dear Santiago0810,
Thank you for your kind words! We are delighted to hear that you appreciated the charming atmosphere and the quality of our treatments.
At Hotel Indigo Florence, we take great pride in creating a unique and inviting environment where our guests can relax and enjoy an unforgettable experience.
We hope to welcome you back soon for another memorable stay!
Best regards,
Hotel Indigo Florence Team
Hotel Indigo Florence Team
Pillows great
Overall Experience
5.0
/
5
PostedFebruary 12, 2025
Share:
Age:35-49
Traveler Type:Air Crew
Check Out Date:2025-02-08
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Beautiful hotel and wonderful staff! Really loved the hotel and food was very good. Bed a pillows comfortable and room was quiet. Truly enjoyed my stay there and looking forward to visit again. Thank you and see you next time😊
Check Out Date:2025-02-08
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Posted byHotel Staff
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onFebruary 12, 2025
Dear Ella,
Thank you so much for your review of our hotel.
We appreciate your loyalty as a Platinum Elite IHG® One Rewards Club member.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Great service
Overall Experience
5.0
/
5
PostedFebruary 12, 2025
Share:
Age:35-49
Traveler Type:Air Crew
Check Out Date:2025-02-08
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Beautiful hotel and wonderful staff! Really loved the hotel and food was very good. Bed a pillows comfortable and room was quiet. Truly enjoyed my stay there and looking forward to visit again. Thank you and see you next time😊
Check Out Date:2025-02-08
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Posted byHotel Staff
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onFebruary 12, 2025
Dear Ella,
Thank you so much for your review of our hotel.
We appreciate your loyalty as a Platinum Elite IHG® 1 Rewards Club member.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Comfortable bed and great service
Overall Experience
5.0
/
5
PostedFebruary 12, 2025
Share:
Traveler Type:Air Crew
Check Out Date:2025-02-08
Staff and Service
5.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Love this hotel! Always staying there when in the country and really enjoying it. Beautiful hotel, great staff and excellent service. Food is good! Bed and pillows really comfortable. Had a beautiful view also from my room. Looking forward to visit again! Thank you very much and see you next time! 😊
Check Out Date:2025-02-08
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Posted byHotel Staff
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onFebruary 12, 2025
Dear Ella,
Thank you so much for your review of our hotel.
We appreciate your loyalty as a IHG® 1 Rewards Club member.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback.
We hope you will visit us again.
Sincerely,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Recommendation
Overall Experience
4.0
/
5
PostedFebruary 5, 2025
Share:
Traveler Type:Leisure
Check Out Date:2025-01-29
Reason for Visit:Leisure
Staff and Service
5.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
3.0
/
5
Design was Refreshing
3.0
/
5
Frankly, I am not sure that I liked the neighborhood at all, but the front desk staff was excellent. They made terrific recommendations on multiple occasions for which we were very, very appreciative. We stayed at this location twice and the first time the room was so darn small for two adults without a couch on which to sit.
Check Out Date:2025-01-29
Reason for Visit:Leisure
ProsRoom Cleanliness, front desk staff
ConsLocation
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Posted byHotel Staff
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onFebruary 6, 2025
Dear Andy300,
Thank you for sharing your feedback with us.
We appreciate your loyalty as an IHG® Rewards Club member.
We are truly sorry to hear that the Santa Maria Novella neighborhood did not meet your expectations. This historic district is rich in culture, art, and hidden gems, and we hope that, given another opportunity, you might discover more of its charm.
On the other hand, we are delighted that our front desk team provided you with excellent service and valuable recommendations—we will certainly share your kind words with them.
We hope to have the pleasure of welcoming you again in the future.
Best regards,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Very nice
Overall Experience
5.0
/
5
PostedJanuary 30, 2025
Share:
Age:25-34
Traveler Type:Leisure
Check Out Date:2024-10-31
Reason for Visit:Vacation
Next Destination:Frankfurt
Staff and Service
4.0
/
5
Room and Comfort
5.0
/
5
Value
5.0
/
5
Room Cleanliness
5.0
/
5
Sleep Quality
5.0
/
5
Reflects Neighborhood
5.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Great staff, wonderful breakfast! Would recommend it
Check Out Date:2024-10-31
Reason for Visit:Vacation
Next Destination:Frankfurt
ProsComfort e servizi, Pulizia della camera, Ti fa sentire nel cuore della località , Posizione, Riconoscimento soci IHG® Rewards Club, Qualità del sonno
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Posted byHotel Staff
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onJanuary 31, 2025
Dear Adriana,
Thank you so much for your review of our hotel.
We appreciate your loyalty as an IHG® Rewards Club member.
I am pleased to hear you enjoyed your stay with us.
A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
The Guest Relations Team
Hotel Indigo Florence
The Guest Relations Team
Hotel Indigo Florence
Letto comodo
Overall Experience
4.0
/
5
PostedJanuary 29, 2025
Share:
Traveler Type:Business
Check Out Date:2025-01-28
Reason for Visit:Lavoro
Staff and Service
3.0
/
5
Room and Comfort
4.0
/
5
Value
4.0
/
5
Room Cleanliness
4.0
/
5
Sleep Quality
4.0
/
5
Reflects Neighborhood
3.0
/
5
Design was Refreshing
5.0
/
5
Yes, I recommend this property.
Super hotel in un ottima posizione.
Buoni prodotti per la colazione
Buoni prodotti per la colazione
Check Out Date:2025-01-28
Reason for Visit:Lavoro
ProsComfort e servizi, Pulizia della camera
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Posted byHotel Staff
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onJanuary 31, 2025
Many Thank.
